Resetting the ProtonMail account password totally depends upon the preparedness and the recovery options that you have set up. To ensure a smooth password reset process the users have to set up multiple recovery options. Here are some of the recovery options used to reset the ProtonMail account password:
- The easiest way to reset the ProtonMail password is through recovery email. If the recovery email is set up, you will receive a password reset link at your recovery address. Simply you have to click on that link and follow the necessary instructions to reset the password. Make sure that the recovery email address is working and you have the access to that account.
- Enabling two-factor authorization (2FA) is also one of the medium to rest the password. If you have enabled the two-factor authorization, you have to enter the code from the authentication app to proceed with the password reset. You have to be sure that you have access to the devices where the 2FA app is installed.
- If the phone number is added in the account, it will help to reset the password. In this process, you will receive a verification code via SMS, where you can use that code to reset the password. The phone number that is provided on the recovery options must be active to receive the code.
- While creating account you may be asked to answer the security question to reset or recover the password in future. If you have set up security questions, you have to answer it correctly to reset the password. You have to note down or remember the answer to the security questions.
If you haven’t set up any recovery options or lost access to all the recovery options then the process to reset the password will become much complicated. In such circumstances you have to contact or get help from the ProtnMail customer support. While contacting to the ProtonMail customer care be prepared with your identity for verification. Once the identity is approved or verified the person on the call will help to recover or reset the ProtonMail account password.
If you have forgotten the password and want to reset the password, follow the step-by-step process mentioned below:
- Type ProtonMail.com on URL address of your web browser.
- After that click on the “Sign in” link which is located on the Top right corner just next to “Create a free account” link.
- A page will appear where you have to navigate and click on the “Trouble signing in?” button and choose “Forgot Password?” link
- In next process, you have to enter the ProtonMail email or username in the field and tap on “Next” button.
- Then you have to select password recovery options such as “Phrase”, “Email”, or “Phone number”. You can select anyone depending upon the set up that you have used and click on “Send code” option
- Once the code is received on your phone number or recovery email address, enter that code and click “Reset password” link.
- After entering the code, a warning notice will emerge. Read the warning notice and if it seems all right, you have to click on the “Reset password” tab.
- Now, enter the new password and re-type it on the confirm password field. Remember to set the password that you can remember and meets the criteria of password requirements.
- Finally, the new password can be used to “Sign in” to your ProtonMail account password.
